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(519) 741-8900Platinum X patterned eternity band set with six round brilliant cut diamonds [0.18ct-tw SI1 G/H]
FedEx Standard Overnight ($50) between Tuesday, January 21st and Thursday, January 23rd
Xpresspost ($25) between Wednesday, January 22nd and Thursday, January 23rd
Free Pickup in Store Tuesday, January 21st
At John Anthony Jewellers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.
You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to:
John Anthony
370 Highland Road West
Unit #7
Kitchener, Ontario
N2M 5J9
You have 30 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized, Estate, or custom pieces are not eligible for returns.
A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted.
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.
We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 15 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.
Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
John Anthony Jewellers
370 Highland Road West
Kitchener, Ontario
N2M 5J9
(519) 741-8900
info@johnanthonyjewellers.com
Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.
If you have questions , please don't hesitate to contact us at:
John Anthony Jewellers
370 Highland Road West
Kitchener, Ontario
N2M 5J9
(519) 741-8900
John Anthony Jewellers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.
January 16, 2025
I recently had to cut off my wedding rings before surgery and I was very stressed about it. The guys were very kind while doing this. They assured me the rings would be repaired as good as new when I was ready to resize. They provide this service for free. I will be bringing my rings back for repair by them soon.
November 23, 2024
John Anthony Jewellers has treated me and my family exceptionally well. Their customer service is excellent, the store environment luxurious but not snobby, and the products on display are stunning and high quality. Today the fixed and cleaned a beloved ring of mine and I am so grateful. Thank you for a lovely experience today!
November 21, 2024
The staff here was very patient and kind with me. They take the time to explain and even presented me with a free jewelry cleaning kit. Thank you
October 30, 2024
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July 7, 2023
My husband found this jeweller a few months ago. He has done some work on my late mother and grandmothers rings that have been amazing. Has also found a diamond in the rough. Very friendly staff I would highly recommend this jewellery store for all your needs, it is a one stop shop.
February 17, 2023
excellent service as always ! staff is friendly super helpful and polite! only place i will go to thanks so much for everything!
February 4, 2023
I called John Anthony Jewellers today in a panic after trying for an hour to remove my own wedding rings causing my finger to swell and turn purple. Within 5 minutes of getting there Mike had the rings cut and removed making me feel relieved and gratified. My husband and I were very impressed by their kindness ,compassion and friendliness. John and Mike we will definitely be back in the near future and will recommend you to friends and family.
January 5, 2023
Went into John Anthony Jewellers today and was greeted by wonderful people I needed my ring cut off and they did it at no charge . I highly recommend this place. Great selection of jewelry 😍 definitely will be back to have my ring sized.
September 6, 2022
It's been 18 years since our first purchase here. I recently had a unique situation arise. John and his staff were amazing to navigate our way through it, they went above and beyond. I could not be happier with the outcome of the rings and customer service. Thank you so much for making this experience so memorable and stress-free. I am thrilled with the final set once again.
August 16, 2022
I have been using John and his boys exclusively as my go to jewellers for over 30 years. They have never let me down. Great service, fantastic custom design work and flawless execution. Honest and fair buying or selling.
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